Yet again, we are taking customer support up a notch by integrating Salesforce CRM, the world’s leading customer relationship system, with Kayako.

The latest research reveals that over 80% of companies known to deliver outstanding customer experience, are actually outperforming their competition. Such stats put all the more emphasis on the indisputable importance of providing an exceptional customer service. The two-way integration of Salesforce CRM and Kayako, the industry leading CRM and help desk systems, will make sure your company builds strong, long-lasting customer relationships. A unified view of sales, marketing and support ticket data available from either Salesforce or Kayako, will ensure that sales reps and managers have everything they need to provide fantastic customer experience while driving more sales and cutting costs at the same time.

Let’s go over a few key benefits you can get from integrating the two applications:

- access Salesforce CRM data directly from Kayako: view and update Salesforce CRM record types, such as Accounts and Contacts via the Kayako user interface;
- customize which fields from each Salesforce CRM record type will appear in Kayako;
- access Kayako data from Salesforce CRM: view Kayako ticket activity from Salesforce CRM (the Activity History section);
- employ Salesforce’s advanced analytic tools to analyze Kayako tickets;
- make sure your employees have all the information they need at their fingertips to communicate and engage with customers in the most efficient manner.

Custom-made features are available upon request:

• - the benefits of Live chat synchronization between the systems;
• - creating Salesforce tasks and contacts from Kayako, using the Add Note tab;
• - generating reports on combined data from Salesforce CRM cases and Kayako tickets;
• - and more.

* Your organization must use either Enterprise Edition, Unlimited Edition, or Developer Edition.

Be sure to check our demo for this module

Kayako:

URL: http://salesforce.kayakodev.com/staff/

Login: admin

Password: 111111

Salesforce CRM:

URL: https://login.salesforce.com/

Login: okhizhnyak@holbi.co.uk

Password: upon request

Sugar is a flexible, affordable and easy-to-use customer relationship management system which has been increasingly growing in popularity. Just like any other CRM, it is designed to help you keep your customers happy and thus returning to your business. And so it does and quite successfully. Thousands of companies have chosen Sugar CRM to automate and streamline their sales and marketing business processes. However, many organizations are also in great need of a ticketing system with strong help desk features, which no CRM solution alone can provide. That’s why having a help desk system integrated with your CRM has become absolutely essential to an increasing number of companies worldwide.

Kayako for SugarCRM integration module will let you:

• - access Kayako data from SugarCRM: view Kayako ticket data from SugarCRM.
• - create reports on combined data from SugarCRM cases and Kayako tickets.
• - make sure your employees have all the information they need at their fingertips to communicate and engage with customers in the most efficient manner.

Check out our demo for the Module

Kayako:

URL: http://isugarcrm.kayakodev.com/admin

Login: admin

Password: 111111

SugarCRM:

URL: http://isugarcrm.kayakodev.com/sugarcrm/

Login: admin

Password: 123

These days most companies are seeking to adopt a customer-centric vision and strategy in order to deliver an outstanding customer experience, which basically means – a sustained repeat business and increased ROI.

Indeed, the key to a thriving business is establishing a base of happy and loyal customers. This is all the more important for an eCommerce business, because unlike brick-and-mortar stores, where customers can browse and ask for assistance, an online store offers no human contact. And when it comes to sales and dealing with customers, we all now how important the human element and a personalized approach are. This is why so many online vendors today are trying to improve and personalise their business as much as possible, by implementing, for example, a Live Chat functionality to proactively engage site visitors in a live conversation – one of the multiple features our Kayako Integration for eCommerce has to offer.

Given the cut-throat competition raging on the market, your online business simply won’t survive in today’s fast-paced eCommerce environment, unless you provide quality support to your customer. Even if you have a perfectly successful online store, you can never afford to stop improving, as long as you want to stay ahead of your competition. And we believe that you do want to be a big player in your market niche and keep growing your business, don’t you?

In a nutshell, our Kayako Integration for eCommerce module will let you:

• – Centralize all your customer requests in a single database so nothing is ever missed and everything is searchable from a feature-rich dashboard.
• – Engage with your clients anywhere and any time via Live chat, screen sharing and click-to-call (VoIP).
• – Create step-by-step troubleshooters and a comprehensive knowledge base
• – Ensure that you provide your customers with the best response times to their needs
• – Enforce SLAs and increase efficiency by automating routine tasks
• – Measure your performance and generate reports to identify areas for improvement